Refund and Returns Policy

Last updated: 08 Feb 2026

1. Overview

This Refund Policy applies to purchases made through our website and covers technology support services and service packages.

2. One-time Services

If work has not started, you may request a full refund within 48 hours of purchase.

If work has started, refunds are generally not available, but we may offer a partial refund at our discretion based on the portion of work not delivered.

Deliverables-based services (e.g., audits) are considered started once discovery or assessment begins.

3. Subscription / Monthly Plans

You may cancel your subscription at any time. Cancellation stops future billing.

We do not typically refund the current billing period once service availability has been provided, except where required by law.

4. Rescheduling

If you need to reschedule an appointment-based service, notify us at least 24 hours in advance. Late rescheduling may delay delivery timelines.

5. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it. Unnecessary chargebacks may result in account restrictions.

6. How to Request a Refund

Email: info@axentra-technologies.com  with your order number, the product/service purchased, and the reason for the request.

We aim to respond within 2–3 business days.

7. Policy Updates

We may update this policy from time to time. The latest version is effective as of 08 Feb 2026.